These Terms and Conditions constitute a legally binding agreement between you and 11ee governing your access to and use of the 11ee platform, including all sports betting, casino, slot, and gaming services available to players in Pakistan. Please read this document carefully before creating an account or placing any wager.
A summary of the most important areas addressed in the 11ee Terms and Conditions. The full legal text follows below.
You must be at least 21 years of age and a resident of a jurisdiction where online gaming is not prohibited to register an 11ee account. One account per person is permitted.
All transactions on 11ee are processed in Pakistani Rupees (PKR) via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard. Minimum and maximum transaction limits apply.
All bonuses and promotional offers are subject to wagering requirements and time limits. Abuse of bonus structures, including multi-accounting to claim offers multiple times, will result in account suspension.
Collusion, match-fixing involvement, use of bots or automated software, and any attempt to exploit technical errors in the platform are strictly prohibited and will result in immediate account termination and forfeiture of funds.
11ee collects and processes personal data in accordance with our Privacy Policy. Your data is never sold to third parties. KYC documentation is stored securely and used solely for identity verification purposes.
11ee enforces a strict 21+ age policy and provides deposit limits, loss limits, session reminders, and self-exclusion tools. Players who require assistance should contact our support team or visit our Responsible Gaming page.
In these Terms and Conditions, the following definitions apply unless the context clearly requires otherwise:
By accessing the 11ee platform, creating an account, depositing funds, or placing any wager or game stake, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety, together with any additional policies and rules referenced herein, including the Privacy Policy and the Responsible Gaming Policy.
If you do not agree to any part of these Terms and Conditions, you must immediately cease using the 11ee platform and, if applicable, close your account by contacting our support team.
To register and maintain an account on the 11ee platform, you must satisfy all of the following conditions at all times:
11ee reserves the right to refuse registration or to close an account at any time where, in our reasonable opinion, the eligibility criteria above have not been met or have ceased to be met. Any funds held in an ineligible account may be withheld pending investigation and verification.
Each User is permitted to hold only one (1) active account on the 11ee platform. The operation of multiple accounts, whether under the same identity or different identities, constitutes a serious breach of these Terms and Conditions and will result in the suspension of all associated accounts and the forfeiture of balances therein.
You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login credentials with any third party. 11ee will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to safeguard your credentials.
You are required to notify the 11ee support team immediately upon becoming aware of any unauthorised access to or use of your account. You may contact our support team at any time via the live chat function available on the platform or by emailing [email protected].
11ee recommends that all Users enable two-factor authentication (2FA) on their account. 2FA is linked to the Pakistani mobile number provided at registration and provides a significant additional layer of security for your account and funds.
All financial transactions on the 11ee platform are conducted in Pakistani Rupees (PKR). 11ee supports deposits and withdrawals via the following methods: JazzCash, EasyPaisa, Habib Bank Limited (HBL), United Bank Limited (UBL), Meezan Bank, Visa, and Mastercard. Additional payment methods may be added or removed from time to time at 11ee's discretion.
Minimum and maximum deposit and withdrawal amounts apply and are displayed within the cashier section of your account. These limits may vary by payment method and by account verification status.
Withdrawals are subject to the following conditions:
11ee does not charge fees on standard deposits or withdrawals; however, your payment provider may apply their own transaction fees, for which 11ee bears no responsibility.
All bets and game stakes placed on the 11ee platform are subject to the specific product rules applicable to each sport, market, or game type. These product-specific rules are published within the relevant sections of the platform and form part of these Terms and Conditions by reference.
The following general betting rules apply across all 11ee sports betting markets:
For casino games, live dealer tables, and slot titles available on the 11ee platform, all game outcomes are determined by certified random number generators (RNG) or, in the case of live casino, by real-time dealer activity. Game return-to-player (RTP) percentages are available within the information section of each individual game.
11ee may offer welcome bonuses, reload bonuses, free spins, cashback offers, and other promotional incentives to Users from time to time. All such offers are subject to specific terms published at the time the offer is made, including but not limited to wagering requirements, minimum qualifying deposit amounts, eligible games, and expiry periods.
The following general bonus conditions apply to all 11ee promotional offers:
The following conduct is strictly prohibited on the 11ee platform and will result in immediate account suspension, forfeiture of funds, and referral to relevant authorities where appropriate:
All content on the 11ee platform — including but not limited to the 11ee brand name and logo, website design, graphics, text, software, game content, odds data, and all other materials — is the intellectual property of 11ee or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes in accordance with these Terms and Conditions. This licence does not permit you to copy, reproduce, distribute, publicly display, or create derivative works from any platform content without the prior written consent of 11ee.
To the maximum extent permitted by applicable law, 11ee shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of profits, loss of data, or loss of opportunity.
11ee does not warrant that the platform will be available continuously without interruption or error. Scheduled maintenance windows and unforeseen technical outages may occur. During such periods, open bets will be managed in accordance with the applicable product rules.
The 11ee platform is provided "as is" and "as available." While we take every reasonable step to ensure the accuracy of odds, game outcomes, and account balances, 11ee does not make any warranty, express or implied, regarding the completeness, reliability, or fitness for a particular purpose of the platform or its content.
Nothing in these Terms and Conditions shall limit 11ee's liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded under applicable law.
11ee reserves the right to suspend or terminate any User account at any time, with or without prior notice, for any reason including but not limited to:
Users may request voluntary closure of their account at any time by contacting the 11ee support team. Upon account closure, any real-money balance remaining in the account (excluding Bonus Funds subject to incomplete wagering requirements) will be returned to the User via their last used verified payment method, subject to completion of KYC verification.
11ee is committed to promoting responsible gaming across its entire platform. Gaming should always be a form of entertainment — not a source of financial distress or harm. We take our obligations to our Players seriously and have implemented a range of tools to help Users maintain control over their gaming activity.
The following responsible gaming tools are available to all registered 11ee Users at no cost:
If you are concerned about your gaming behaviour or that of someone you know, we encourage you to visit our dedicated Responsible Gaming page for further guidance and resources. You may also contact our 24/7 support team directly to activate any of the above tools or to request account closure.
11ee reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, 11ee will notify registered Users via the email address associated with their account and/or through a prominent notice displayed on the platform prior to the changes taking effect.
Your continued use of the 11ee platform following the effective date of any amended Terms and Conditions constitutes your acceptance of the revised terms. If you do not agree to any amended terms, you must cease using the platform and may request account closure in accordance with Section 11 of these Terms.
It is your responsibility to review these Terms and Conditions periodically. The "Last Updated" date displayed at the top of this document indicates when the most recent revision was made.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which the 11ee platform operates.
In the event of a dispute between you and 11ee, we encourage you to contact our support team in the first instance so that we may attempt to resolve the matter informally. The majority of account and transaction queries raised by Pakistani players can be resolved within 24 to 48 hours through our support channels.
Where informal resolution is not possible, disputes will be referred to the relevant dispute resolution process as prescribed by the 11ee licensing framework. 11ee will provide full details of the applicable dispute resolution body upon request.
If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to exercise any right referred to herein, please contact the 11ee support team through any of the following channels:
Our support team serves all cities across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, Quetta, and Gujranwala — and is trained to handle account, payment, technical, and responsible gaming queries promptly and professionally.
Cricket betting, live casino tables, slots, and mine games — all in PKR, all under one 11ee account. Log in now or explore the platform to find what suits you.
21+ only. Please gamble responsibly. Use of the 11ee platform is subject to these Terms & Conditions.